Delivery & Returns

Thank you for shopping with us! We want you to be completely satisfied with your purchase. However, if for any reason you are not happy with your order, you may be eligible for a return, subject to our return policy.

Return & Refund Policy

• To complete a return, a receipt or proof of purchase is required.
  
• In case of receiving a damaged or wrong item, customers must provide clear pictures as proof within 48 hours of receiving the order.
  
• Please do not send items back without contacting our support team first.
  
• Returns for orders placed with multiple sizes for trying and selecting the best fit may not be accepted.
  
• All returns must be requested within 14 days of the purchase date.
  
• Items must be in new, unused condition, with all original tags and labels attached.
  
• Partial refunds may apply in certain cases.
  

Conditions for Return / Refund

• No size exchanges are allowed on free items or promotional items.
  
• Orders cancelled after processing may be subject to applicable cancellation policies.
  
• Items shipped to an incorrect address provided by the customer may not be eligible for a refund.
  
• If an order is lost by the carrier, we will support you in resolving the issue, but cannot be held responsible for carrier losses.
  
• A 14-day right of return applies only to eligible items according to our return policy.
  
• Orders are usually shipped within 24 hours; cancellations after this period may fall under the return/refund process.
  
• Any duties and taxes applicable in your country are the responsibility of the customer at the time of delivery.
  
• Refunds are processed within 2–4 business days after receiving and inspecting returned items.
  
• Refunds will be issued through the same payment method used at checkout.
  
• Exchanges may be offered in some cases, or customers can opt for store credit or discount coupons for future purchases.
  

Initiating a Return

To start a return:

• Contact us via our website form, or
  
• Email our support team at support@dirndlforsale.com.
  

Our support team will respond to your request at the email address provided.

Additional Notes

• A processing fee may apply to eligible refunds, depending on the reason for the return.
• To qualify for a refund:
• Items must not be used or damaged.
• Items must be returned within 14 days of purchase.
• Customers are responsible for shipping and handling costs associated with returns.